Return and exchange policy in Wasla store

• To benefit from the return, exchange and warranty services, you must bring the original invoice.

• The customer has the right to return or replace the products within 14 days from the date of purchase, provided that the product is in its original condition in the same condition when purchased with all its accessories.

• Returns and exchanges include all items.

• In the event that the product to be replaced is not available at Wasla branch or through the website, the customer will be contacted to obtain his permission in case he wants another product.

• Products that have been opened are not replaced if it is not proven that there is a manufacturing defect in them, noting that the non-replaceable products are all that violate or deviate from the terms of the warranty such as (misuse - cutting - breakage - the product opened in a non-natural state - failure to follow the instructions Operation - Exposing the product to water if it is not waterproof - Performing any external maintenance - Completely or partially malfunctioning of the device in case of using accessories that are not compatible with the characteristics of the device.

• If the product is examined and it turns out that it is under warranty and the malfunction is found, the customer will be compensated with a new product and bear the shipping cost link. A bill of lading is sent to the customer, and the customer is expected to deliver the product to the shipping company within 7 days from the date of sending the bill of lading to him. The customer is agreed on the delivery method for the shipping companies with the customer service team according to the policy of each city and from where the product was purchased, and the policy is canceled if the customer does not deliver the product to the shipping company during this period.

• The customer shall bear the shipping value in the event of exchange or return

In the event that you wish to inspect a product under warranty inside or outside Riyadh, please contact us through social media channels.

• Receipt of the shipment from the shipping company is an acknowledgment from the customer that the shipment (carton) is in good condition and has not been opened before receiving

• Agent's Warranty 24 Months - Please check the product page.

- The mechanism of refunding money at Wasla store

If the payment was made by card, the amount will be refunded via the card. In the event that payment is made upon receipt, the customer will be contacted by the customer service to request a bank account to be refunded. In the event there is another bank, there will be a transfer fee of 7.5 riyals to a different bank, and the return and replacement period ranges from 7 days to 21 working days.